At ELITEROAD FREIGHT LLC, we strive to deliver your wooden educational toy sets promptly and securely. Please review our shipping policy below for important information regarding order processing, delivery times, and shipping regions.
1. Order Processing Time
- Orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Methods & Delivery Times
| Shipping Method | Estimated Delivery Time | Shipping Fee |
|---|---|---|
| Standard Shipping | 5–10 business days | Free for orders over $50, otherwise calculated at checkout |
| Expedited Shipping | 2–5 business days | Available for an additional fee at checkout |
Note: Delivery times may vary depending on your location and carrier delays.
3. Shipping Areas
- We currently ship to the continental United States only (excluding Alaska, Hawaii, and U.S. territories).
- We do not ship to P.O. boxes or APO/FPO addresses.
4. Tracking Your Order
- Once your order ships, you will receive a shipping confirmation email with a tracking number.
- Tracking information may take up to 48 hours to update on the carrier’s website.
5. Shipping Delays
Delays can occur due to:
- Weather conditions
- Carrier issues
- High order volumes during peak seasons
We are not responsible for delays beyond our control but will assist in resolving any delivery issues.
6. Lost or Damaged Packages
- If your package is lost or arrives damaged, contact us within 48 hours of expected delivery at [email protected] with your order number and photos (if damaged).
- We will investigate and offer a replacement or refund as appropriate.
7. Incorrect Shipping Address
Please ensure your shipping address is accurate and complete at checkout.
We are not responsible for delays or losses caused by incorrect or incomplete addresses. Reshipping may incur additional charges.