Thank you for shopping with ELITEROAD FREIGHT LLC. We want you to be completely satisfied with your purchase of our wooden educational toy sets. Please review our refund and return policy below.

1. Return Eligibility

  • Returns must be requested within 14 days of receiving your order.
  • Products must be unused, undamaged, and in the original packaging to qualify for a return.
  • A valid proof of purchase (order number or receipt) is required.

2. Non-Returnable Items

We cannot accept returns for:

  • Products that have been used, assembled, or damaged after delivery.
  • Items marked as final sale or clearance.
  • Customized or personalized products.

3. Damaged or Defective Items

If you receive a damaged or defective product:

  • Contact us within 48 hours of delivery at [email protected].
  • Provide your order number and clear photos showing the damage or defect.
  • We will review your claim and offer a replacement, refund, or other resolution.

4. Return Process

  • To initiate a return, email us at [email protected] with your order details.
  • After approval, we will provide instructions on how and where to send your return.
  • Return shipping costs are the responsibility of the customer unless the return is due to our error or defective items.

5. Refunds

  • Once we receive and inspect your returned item, we will notify you of the refund approval.
  • Approved refunds will be processed within 5–10 business days.
  • Refunds will be issued to the original payment method.
  • Original shipping fees are non-refundable unless the return is due to a defective or incorrect product.

6. Late or Missing Refunds

  • If you haven’t received your refund within 10 business days after approval, please check with your bank or payment provider.
  • If you still have not received it, contact us at [email protected].